Ali’s Gadget Returns, Refunds & Exchanges Policy

Effective Date: 05 Feb 2025

At Ali’s Gadget, your satisfaction is our priority. If you’re not happy with your purchase, we’ll make it right!

1. Eligibility for Returns/Exchanges

• Timeframe: Request a return/exchange within 7 days of receiving your order.

• Condition: Items must be unused, unwashed, undamaged, and in original packaging with all tags attached.

• Proof of Purchase: Provide your order number, invoice, or receipt.

Non-Returnable Items:

• Earrings, hair accessories, or pierced jewelry (for hygiene reasons).

• Custom-made or personalized items.

• Clearance or “Final Sale” items.

Damaged During Shipping?

• Contact the delivery partner within 48 hours of receipt.

• Email us photos of the damaged item and packaging at support@alisgadget.store

2. How to Return an Item

Step 1: Contact Us

• Email support@alisgadget.store or WhatsApp/Call +92 333 1887777

• with:

• • Your order number.

  • Item(s) you want to return.

  • Reason for return.

Step 2: Pack Your Item

• Repack the item securely in its original packaging.

• Include all tags, labels, and a copy of your invoice.

Step 3: Ship It Back

• Return Address:

  • For Karachi Customers:

    Ali’s Gadget Returns Department, Malir, Karachi, Pakistan.

• Shipping:

  • You pay return shipping fees.

  • Use a tracked service (e.g., TCS, Leopards) and keep the tracking number.

3. Refunds

• Processing Time: Refunds are issued within 10–15 business days after we receive and inspect your return.

• Refund Method:

  • Original payment method (credit/debit card, mobile wallets).

  • For cash-on-delivery orders: Bank transfer or store credit.

• Partial Refunds: Issued if items are returned used, damaged, or missing parts.

4. Exchanges

• Stock Availability: Exchanges depend on product availability. Contact us first to confirm.

• Process:

  • Follow the return steps above.

  • Specify the replacement item (size/color) in your request.

• Shipping Costs:

  • You cover return shipping.

  • We cover reshipping if the exchange is due to our error (e.g., wrong item sent).

5. Important Notes

• Lost Returns: We’re not responsible for returns lost in transit. Always use tracked shipping.

• Late Returns: Requests after 7 days will not be accepted.

Need Help?

Contact our friendly support team:

•  Email:support@alisgadget.store

•  Phone/WhatsApp: +92 333 1887777

• Hours: Monday–Saturday, 10 AM – 5 PM (PKT)